General terms and sales conditions
General
These present terms and conditions of sale govern the present sale and any
future sales made by Apotheek Denys NV in Ghent to any individual buyer. Our
web shop and product descriptions are non-binding. Orders placed only become
binding after a written order confirmation has been issued or the products
ordered have been delivered. The sale will not be deemed to have been concluded
until such time as we have sent an e-mail with the order confirmation, sent to
the e-mail address furnished by you. Upon receipt of your order, we may ask you
for further information concerning the products you have ordered. This is done
with your personal safety in mind. In the event you refuse to furnish us with
the requested information, we reserve the right not to fulfill your order. The
products purchased are bought exclusively for personal use.
Prices
All the prices published on our website are in € and inclusive of VAT.
Products can only be ordered if our website indicates that they are available
online at the time of purchase. Our product range and prices are updated
on a weekly basis. When you place an order, the prices advertised at the time
of ordering shall prevail.
Reservation
For prescription drugs the website does not list prices. These products can
only be reserved to be collected by you with the original prescription in our
pharmacy on location.
When purchasing
a prescription free product (OTC-over-the-counter) you can choose between:
- reservation: we set the product(s) aside for you, ready for collection at our
pharmacy once we have notified you by phone, e-mail and/or text message
- ordering online (See next paragraph).
Order
With our well thought-out search function it is really easy to look up and
add the products you are interested in to your shopping basket. Alternatively,
you can fill your shopping basket by browsing our e-shop product range which
has been classified by product family and category. Ordering is done in 5
easy-to-follow steps and the order is only placed after your confirmation. If
you don't confirm your order, your shopping basket is emptied as soon as you
leave our website. An order, unlike a reservation, must be followed by
payment after which the goods are delivered to the address you have specified.
Deliveries -
shipping costs
The products ordered are delivered to the delivery address specified by you
within 3 working days. If we can not deliver in time, we will notify you by email.
You have the option of cancelling your order free of chargeif it is not
executed within the time promised. Apotheek Denys NV, Ghent, can not be held
liable for damage.
Delivery Cost
for orders up to 100 €
Belgium: € 10
Neighbouring
countries: € 15
Other
countries inside or outside the European Union: price on demand
Delivery Cost
for orders over 100 €
Belgium and Neighbouring
countries: free of charge
Other
countries inside or outside the European Union: price on demand
Should the
actual shipping costs be significantly higher than the charged costs, we
reserve the right to cancel the order.
Payment
The purchase will only become binding when we have received your electronic
payment for the total amount of the order (VAT and shipping included). Do not
forget to mention your order number. Payment can be made by VISA, American
Express, PayPal, Master Card or by bank transfer to our only bank account at
KBC Bank:
IBAN: BE19 4400 3494 3112 -
BIC:KREDBEBB
Complaints and
liability
The reciever is obliged to control the delivered products immediately after
reception. The receiver should check on damage and completeness of the order/
products. General complaints or complaints concerning incomplete deliveries of
products and products which are not able to be used caused by transport damage,
need to be sent back to Medigrex NV on paper within 48 hours after reception.
to info@apodenys.be , Products will
only be withdrawn in case the product is still packed in the original packaging
and not opened yet, this withdrawal can only performed within 7 days of
receipt. The products need to be accompanied with a copy of the invoice. The
transport costs and all the transport risks are the full responsibility of the
customer.
Right of
withdrawal
The consumer has the right to communicate to
Pharmacy Denys that he waives the purchase, without penalty and without giving
any reason within 14 calendar days from the day following the day of delivery
of the goods or the conclusion of the services agreement.
Returns
Medication for human use cannot be returned except in cases of default. In
case of default or for any other product you have the right to inform us you
wish to return your order. This can be done without giving reasons and without
paying compensation. You need to inform us within 5 business days of delivery
by sending an email to info@apodenys.be . Do not forget to mention your bank
account number and order number in your message. The shipping costs for return
are at your expense.
Returned medicines or products, accompanied of a copy of the invoice must
arrive in perfect condition in their original packaging, unopened, within 7
working days, otherwise you lose the right of return. All returns must be
authorized by us beforehand. The risk of sending returns is the client's
responsibility. We will refund the due amount of the ordered products, with the
exception of shipping, which remain at your expense, no later than 14 days
after acceptance of the return.
Privacy Policy and Data Protection
Apotheek Denys Gent
respects the privacy of all users of its site and ensures that the personal
information you provide is treated confidentially. We only use your data to
process your reservations and / or orders as quickly and easily as possible.
Apotheek Denys will not sell your personal information to third parties and
will only make it available to third parties that are involved in processing
your order.
Pharmacy Denys uses
the collected data to provide its customers with the following services: to
make shopping in the E-Shop on our website as pleasant as possible, with your
consent we store your personal data and the data related to your reservation
and / or order and use of our services.
Once you create an
account on our website www.apodenys.be, we store your data on a secure server.
In your account we
store information such as your name and address, telephone number, e-mail
address, delivery details and relevant personal information so that you do not
have to enter this with every new reservation and / or order.
Information about
the use of our site and the feedback we receive from our visitors help us to
further develop and improve our site.
Pharmacy Denys will
not sell your data; Your personal details are in safe hands at pharmacy Denys
Gent.
We appreciate the
trust you place in us and we will therefore be extremely careful with your
data. Your data will be protected and treated confidentially at all times. If
you want to have your data deleted, you can let us know by e-mail to
info@apodenys.be or by telephone on 09 / 225.20.69.
If you have any
questions about our privacy policy, please send an email to info@apodenys.be.
We help you with information about your data or if you want to change it. You
expressly have the right to correct your data.